Managed IT Services · Szczecin · Poland
IT Outsourcing Szczecin
Managed IT services for businesses in Szczecin, western Poland and the Polish-German border region. Helpdesk, servers, M365, backup, cybersecurity — one monthly contract, one team, one invoice. DSX has been your local IT partner since 2002.
Services
What's included in managed IT services?
One contract covers your entire IT environment — from helpdesk tickets to server administration and security.
IT Helpdesk
Remote user support with a guaranteed 15-minute response for critical incidents. Available during business hours, Monday–Friday.
Server Administration
Windows Server, Linux, VMware, Hyper-V. Patch management, resource monitoring, access control, and backup administration.
Microsoft 365
Migration, setup and ongoing administration of Exchange Online, Teams, SharePoint, and Intune MDM. Licensing via CSP program.
Cybersecurity
EDR/endpoint protection, MFA rollout, patch management, network segmentation. GDPR technical compliance and data processing agreements.
Backup & Recovery
Automated local and cloud backups with defined RTO/RPO. Quarterly restore tests included. Azure Backup and Veeam-based solutions.
Network & Infrastructure
Router, switch, Wi-Fi and VPN configuration. Firewalls: Mikrotik, Fortinet, Ubiquiti. Structured cabling and network audits.
24/7 Monitoring
Proactive monitoring of servers, network devices, and services. Immediate alerts before a small issue becomes a business outage.
On-site Support
Physical visits to Szczecin and the surrounding region (Police, Stargard, Goleniów, Gryfino). No travel charges for contract clients.
Why DSX
Why businesses choose DSX in Szczecin
Local knowledge, international standards, contractual SLA.
24 years in Szczecin
DSX has been delivering IT services in Szczecin since 2002. We know the local business community and infrastructure inside out.
Near the German border
Szczecin is 50 km from Germany and 140 km from Berlin. We serve Polish subsidiaries of German and international companies. Invoicing in PLN or EUR.
Guaranteed SLA
P1 incidents (server down, no internet, system offline) — 15-minute remote response. All response times are contractually binding.
GDPR compliant
Data Processing Agreement (DPA) included with every contract. BitLocker encryption, MFA, and access audit logs as standard.
Fixed monthly fee
One invoice per month. No per-ticket charges, no surprise bills. The scope is defined in the SLA — we handle everything within it.
Full-stack team
One contract, multiple specialists: network engineers, M365 admins, security analysts. You get a team for the cost of one person.
Coverage area
Szczecin and the western Pomerania region
Our on-site coverage includes Szczecin and the surrounding area: Police, Stargard, Dobra, Mierzyn, Doluje, Goleniów, Gryfino, and Świnoujście. Remote support covers all of Poland and international clients without additional charges.
FAQ
Frequently asked questions
Do you provide IT support in English?
Yes. Our team provides support in Polish and English. For German-language clients, we can accommodate basic communication in German. Technical documentation and contracts can be prepared in English.
Can you manage IT for a company based outside Poland?
Yes. We provide remote managed IT services for foreign-owned companies with offices in Szczecin or western Poland. We handle all local IT infrastructure while you manage the business remotely. On-site visits are included in the contract.
What does the onboarding process look like?
We start with a free IT assessment (remote or on-site). Within 24 hours we provide a tailored service proposal. Onboarding takes 2 weeks and includes inventory, monitoring setup, helpdesk configuration, and team briefing — with no downtime for your staff.
How is billing handled for international clients?
We invoice monthly in PLN or EUR. We are VAT-registered in Poland (PL). For EU-based clients purchasing B2B services, reverse-charge VAT rules apply. We can provide all required documentation.
What are your SLA response times?
Critical incidents (server offline, no internet, key system unavailable): remote response within 15 minutes. High-priority issues (single workstation down, email failure): 1 hour. Standard issues (slow performance, printer, configuration): 4 hours. All SLA tiers are defined in the contract.
Do you work with specific industries?
We serve businesses across most industries: law firms, medical practices, accounting, logistics, manufacturing, retail, hospitality, and NGOs. For regulated industries (healthcare, finance) we provide sector-specific GDPR and compliance packages.
Free IT assessment
Ready to hand off your IT?
Send us a message — we'll get back to you within 24 hours with a tailored proposal. Free initial IT assessment, no commitment required.
Szczecin, ul. Śląska 6/2 · [email protected]